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How Telescope deployed BPMN process for decision making system for issuing loans
Platform
Web
Technologies
Java, Integration technologies, Database technologies, Security
technologies
Industry
FinTech
Client
Freedom Finance Bank is a leading financial institution offering a wide range of banking services, including loan facilities
The objective of the project was to develop a decision-making system for issuing loans that would automate and streamline the loan approval process. The system aimed to improve the efficiency and accuracy of loan evaluations, reduce processing time, and enhance the overall customer experience.
Objective
Challenges
01
Client needed orchestration of a dozen services
Constant tweaking and reworking: The project required continuous adjustments and refinements due to evolving requirements and changing regulatory guidelines
02
03
Working in an environment of constant change: The banking industry is highly dynamic, with frequent updates to lending policies and regulations. The system needed to adapt and accommodate these changes seamlessly
Engagement Model
Staff augmentation
Duration
Approximately 2 months (development phase), followed by ongoing maintenance and updates throughout the product's life cycle.
Team
Two backend developers, Business analyst, BPMN expert, QA
Process design
Based on the gathered requirements, the team created a process diagram using BPMN notation to visualize the loan approval workflow. The diagram included decision points, user tasks, and integration points with other services
02
Requirement gathering
The team conducted detailed discussions with the client's business and technical stakeholders to understand their loan evaluation process and identify pain points
01
07
Ongoing maintenance
The team provided ongoing maintenance and support, addressing any issues, implementing updates, and adapting the system to new regulatory requirements
06
Deployment and launch
The decision-making system was deployed on a web platform and made accessible to the bank's loan processing teams. User training and support were provided to ensure a smooth transition
05
Testing and quality assurance
Rigorous testing and quality assurance processes were followed to ensure the system's reliability, security, and performance
04
Iterative development
As the product evolved, the team continued to add more services to the orchestration architecture, incorporating additional functionalities and improving the overall loan approval process
03
Service orchestration
The team implemented the initial version of the decision-making service, integrating it with a minimum required set of services. This allowed the system to perform basic loan evaluations and approvals
Key Steps
Results
1. Created a comprehensive process diagram and a service for loan decision-making.
2. The service was successfully launched, orchestrating the minimum required number of services to facilitate loan evaluations and approvals
3. As the product developed, additional services were added to the orchestration architecture, enhancing the system's capabilities
4. The system improved the loan approval process by automating tasks, reducing manual errors, and providing faster and more accurate loan decisions
5. The project laid the foundation for further expansion and integration of new services into the existing architecture
The decision-making system developed for issuing loans played a crucial role in the overall loan processing workflow at Freedom Finance Bank. Without this orchestration piece, the loan approval process would have been inefficient and error-prone. The successful implementation of the system enabled the bank to streamline operations and enhance customer experience

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Conclusion
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